Originating in 1983, we represent the largest group of fully independent travel agencies in Australia, across our agency groups, the Select Travel Group, the Independent Travel Group, Independent Travel Advisors and italktravel & cruise retail franchise network.
We are a proudly Australian owned and operated Travel Company headquartered in Melbourne, with offices in Sydney, Brisbane, Adelaide and Perth.
We understand that not all businesses are the same, and so have created 3 agency groups to allow agencies more tailored options.
We unite with travel agents by providing access to a customised partnership model to deliver a comprehensive range of tools and services all designed to empower growth and productivity.
Available to all members is a suite of products providing various services, ranging from a large variety of air, land and cruise preferred partners, to technology through Express Ticketing and innovative Express Marketing Tools, Operations support and more.
We employ a culture of mutual respect, understanding and open communication through our innovative people management practices and strong commitment to teamwork and customer service.
Express Tickets consolidation specialises in promoting and marketing airline products to the travel industry, at very competitive rates.
This service-focused division provides members with a customised partnership model that offers a comprehensive range of core and optional services, all designed to put the power in the hands of the agents and empower their growth in a highly competitive market.
In addition, through its state of the art ticketing and web-based fares distribution system, a range of benefits are provided to members. These include a 24-hour ticket turnaround and the provision of 24/7 self ticketing facilities. Ticketing services are also offered to other travel agents throughout Australia on behalf of partner airlines. Express Fares enables non-IATA agents to drive their own tickets 24/7.
There are three membership group options available to independent travel agencies Australia-wide, these being the Select Travel Group, Independent Travel Group and italktravel & cruise retail franchise group.
The groups are unique in terms of their customer base, branding and culture. In common is that all receive access to excellent benefits and preferred product agreements that have been negotiated with preferred partners by the Express Travel Group. This includes access to the Express Ticketing suite of products, use of the state of the art Express Ticket system, 24-hour service, Express Marketing Tools, Express Reward with competitive rebates and incentives, Boost product sessions, conferences and ongoing Express News updates.
With a membership base exceeding 350 members, this is the most rapidly growing of our groups. Benefiting from the power of the group, members are experienced travel experts in their local community. They too benefit from our national distribution platform and from the ability to retain their own brand and identity while still being part of a Group.
With a membership base exceeding 360 agencies nationally, the Select Travel Group (STG) is one of the leading buying groups in Australia and the largest across the national Chinatown market. "We Speak Your Language" is the key identifier for this group, as this culturally diverse Group is made up of predominantly Asian travel agencies who converse and assist their customers in their mother tongue, whether it be Cantonese, Mandarin, Vietnamese, Korean or another Asian language.
italktravel & cruise is the retail franchise travel agency available to Independent Travel Group members.
Membership of this Group gives owners a fully branded italktravel & cruise option in an exclusive territory, share in a annual bonus plan and marketing and website support. Of benefit to italktravel & cruise franchisees is their ability to be a branded store, but to do so without the associated costs or restrictions usually enforced on a franchisee.
Part of Express Travel Group, Express Corporate offers members the ability to expand their operations through the utilisation of a corporate solution.
Backed by the national buying power of Express Travel Group, Orient Express Travel Melbourne has access to the most competitive pricing and can assist with every aspect of your holiday from flights to accommodation, ground transport, activities, tours, insurance, documentation, visas and more.